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Throttling, Overages & Surprise Billing

Gasp

Did  you know that some cellular carriers have fine print stating the top 5% (Customers using over 4.7GB per month) may be throttled, or charged $10.00 per 1GB? At High Speed Crow we understand that data overages, surprise billing, and being throttled aren’t attractive to our customers.

We do our best to avoid this. We will send out usage warnings, suggest plan upgrades, educate and work with our customers. We do not believe in charging our customers before first attempting to contact them, suggesting ways to manage their usage.

High Speed Crow’s standard data overages charge is $1.00 per 1GB based on plan details.

Click here for more details.

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 Comparing Wireless, Satellite, Fiber and Cellular Technology

Balance

Many Internet service providers (ISPs) offer different technologies and methods of getting the internet service to your location. Understanding the difference between these technologies will help you in choosing which ISP will best meet your service needs.

High Speed Crow Wireless Technology

A typical wireless internet tower has a maximum range of about 16km. Communications from a client site are transmitted to a tower site, then that tower forwards the signal to another tower, finding the shortest path to the internet. High Speed Crow is connected directly to the internet in Winnipeg, and in many situations customers will see faster speeds and lower latency than competing services. Unlike satellite services, the data only needs to make this short trip once each way to retrieve data from the internet. Our network latency range is around 5-60 milliseconds or under 0.06 seconds. Latency below 150ms is required for most online applications, such as: VoIP, Video Conferencing, and Online gaming.

Satellite Technology

Satellite

A typical satellite floats above the Earth at about 22,000 miles, signals travel this distance multiple times when communicating to the internet. The signal from the client is transmitted to the satellite, then the satellite then sends the signal back down to the earth. The signal will be required to make the long trip four times (88,000 miles total) to retrieve data from the internet. This takes about 700-900 miliseconds or 0.90 seconds. VoIP applications will be extremely delayed, and online games will not be accessible. Regardless of the speed of the internet connection internet connection is (in megabits), it will still require about 0.9 seconds to retrieve each item (e.g individual images on a webpage).

High Speed Crow Fiber Technology

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High Speed Crow’s fiber is inserted into conduit that is plowed or drilled into the ground, connecting the client site directly to a headend site that is on an extremely high speed connection to the internet. Latency on the fiber connection is almost inexistent.

 

Cellular Technology

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A typical rural cellular tower has a maximum range of about 30km. Communications from a client phone or cellular router are transmitted to a tower site, then that tower forwards the signal to another tower, finding the shortest path to the cellular datacenter. Some cellular providers have their datacenters in other Canadian provinces and need to forward all communications there before they redirect to the internet.  Due to audio data having a higher priority, the cellular network will run internet communications at a lower speed during peak times, and cellular providers will eagerly and heavily charge for any data overages.

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